Shipping & Delivery Policy
Delivery Areas
Navya offers food delivery within a 5 km radius of our cloud kitchen in Gurugram. We strive to deliver fresh, hot meals to your doorstep in the shortest possible time.
If you are located outside this delivery radius, we regret that we may not be able to serve your location at this time. Please contact our support team for more information.
Delivery Time
Our standard delivery time is between 30-45 minutes from the time your order is placed, depending on traffic and weather conditions. During peak hours, delivery times may be extended slightly.
Kitchen Operating Hours: We deliver from 11:00 AM to 11:00 PM IST, Monday through Sunday. Please place your orders within these hours to ensure timely delivery.
Delivery Charges
We offer free delivery for orders above ₹500 within our delivery radius. For orders below ₹500, a delivery fee of ₹50 will be applied at checkout.
Order Tracking
Once your order is confirmed, you will receive a notification with the estimated delivery time. You can track the status of your order by contacting our support team at +91 88827 96950.
Delivery Conditions
- Orders must be placed within the designated delivery hours.
- Delivery may be delayed due to unforeseen circumstances such as traffic, bad weather, or high order volumes.
- If we are unable to deliver your order within the estimated time, we will inform you as soon as possible.
- For specific delivery instructions or special requests, please mention them while placing the order.
Contact Us
If you have any questions or issues related to shipping and delivery, feel free to reach out to our support team at support@navya.so or call us at +91 88827 96950.