Refund & Cancellation Policy

Order Cancellations

At Navya, we strive to prepare and deliver your orders as promptly as possible. However, we understand that there may be situations where you need to cancel your order.

• Cancellation Time: Orders can be canceled within 10 minutes of placing the order. After this window, the preparation process begins, and cancellations are no longer possible.
• How to Cancel: To cancel your order, please contact us immediately at +91 88827 96950 or email us at support@navya.so.

Refund Policy

We value our customers and aim to provide a satisfactory dining experience. In case of issues with your order, we offer the following refund guidelines:

• Order Discrepancies: If your order arrives with missing or incorrect items, please inform us immediately. We will either resend the missing items or issue a partial or full refund based on the situation.
• Quality Concerns: If you are dissatisfied with the quality of the food, please contact us within 30 minutes of receiving the order. Refunds will be processed based on the nature of the concern and after an investigation.
• Refund Process: Approved refunds will be processed within 5-7 business days to your original payment method.

Non-Refundable Items

Certain scenarios may not qualify for refunds, such as:

• Delays caused by traffic or weather conditions.
• Orders canceled after the 10-minute cancellation window.
• Food items that have been tampered with or consumed.

Contact Us

If you have any questions or concerns about our refund and cancellation policy, feel free to reach out to our support team at support@navya.so or call us at +91 88827 96950.