Privacy Policy

1. Introduction

At Navya, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our food delivery services and website.

2. Information We Collect

We collect personal information that you voluntarily provide to us, including but not limited to:

Name and contact details
Delivery address
Order history and preferences
Payment information
Dietary requirements or allergies
Feedback and reviews

We may also collect technical information, such as IP addresses, browser types, and device information, to improve user experience.

3. How We Use Your Information

The information we collect is used to:

Process and deliver your food orders
Manage your account and preferences
Improve our menu and services
Send order confirmations and delivery updates
Share promotional offers and updates (with your consent)
Ensure food safety and quality control

4. Data Sharing

We may share your information with:

Delivery partners to fulfill your orders
Payment processors for secure transactions
Food safety authorities when required
Marketing services (with your consent)

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it. This includes encryption of sensitive data, regular security audits, and restricted access to personal information.

6. Cookies

Navya.so uses cookies to improve your experience on our Site. Cookies help us analyze web traffic, personalize content, and deliver targeted advertisements. You can manage your cookie preferences in your browser settings.

7. Third-Party Links

Our Site may contain links to third-party websites. Navya.so is not responsible for the privacy practices or the content of such websites.

8. Data Retention

We retain your personal information for as long as necessary to provide the Services and comply with legal obligations. If you wish to delete your data, you may contact us, and we will take reasonable steps to accommodate your request, subject to legal requirements.

9. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of any inaccuracies
Request deletion of your personal information, subject to legal obligations
Object to the processing of your personal data

To exercise these rights, please contact us at support@navya.so.

10. Changes to the Privacy Policy

Navya.so reserves the right to modify this Privacy Policy at any time. We will notify users of significant changes by updating the date of the policy or through direct communication.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@navya.so
Phone: +91 888 279 6950
Address: Unit No.- 11-A, 11-B, 12-A & 12-B, Ground Floor IRIS Tech Park, Badshahpur Sohna Rd Hwy, Gurugram, Haryana 122018